Business Tools Playbook

SoLoSupport

Remote support platform for MSP attended sessions, host-agent enrollment, and audit governance.

Business Tools

SoLoSupport

Run secure quick-support and authorized unattended support workflows across customer organizations with tenant-aware policies, device records, and session history.

Technician login or access issue

Confirm you are signing in through the hosted SoLoSupport login and using the expected SoLoVision account.
Ask an owner or admin to verify your technician profile, tenant access, and customer organization scope.
If access still fails, include your account email, tenant name, and the route that redirected or denied access.

Host Agent or session connection issue

Check that the customer device shows online in the technician console and that the Host Agent service is running.
For quick support, verify the session code has not expired and the user has accepted the session prompt.
Include the device platform, session ID or code, visible ICE/connection status, and any Host Agent support bundle details.

Still need help with SoLoSupport?

Share the details through the support form below and the SoLoSupport team will follow up with next steps.

Still have questions?

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