Legal
Privacy Policy
Last updated: Dec 17, 2025
This Privacy Policy explains how SoLoVision LLC ("SoLoVision", "we", "us", or "our") collects, uses, discloses, and protects information when you visit our websites, interact with our support services, or use any products, applications, and services operated by SoLoVision LLC (collectively, the "Services"), including but not limited to our suite of SoLo apps.
Platform Policy: This is our master policy. For specific apps like SoLoLink, an app-specific privacy addendum applies in addition to this policy to cover unique data types and integrations. If an app-specific addendum conflicts with this policy, the addendum controls for that specific app.
1. Information We Collect
Information you provide
We collect information you provide directly, such as when you contact us, request a quote, subscribe to updates, create an account, submit a support ticket, or otherwise communicate with us.
- Name, email address, phone number, company, and message content
- Account credentials and profile information (where applicable)
- Support and customer service communications
Information collected automatically
When you use the Services, we may automatically collect information such as device identifiers, IP address, browser type, pages viewed, referral URLs, approximate location, and usage activity.
Cookies and similar technologies
We may use cookies, local storage, pixels, and similar technologies to enable functionality, remember preferences, understand traffic, and improve the Services.
Third-party sources
We may receive information from third-party services you choose to connect (for example, identity providers) or from service providers that help us operate the Services.
2. How We Use Information
We use information to:
- Provide, maintain, and improve the Services
- Respond to inquiries and provide customer support
- Create and manage accounts and authenticate users
- Send operational messages (for example, support updates)
- Send marketing communications (where permitted), and you may opt out
- Monitor, prevent, and detect security incidents, fraud, and abuse
- Comply with legal obligations and enforce our terms
3. How We Share Information
We may share information in the following circumstances:
- Service providers that process information on our behalf (for example, hosting, analytics, email delivery, authentication, and customer support tooling).
- Business transfers in connection with a merger, acquisition, financing, reorganization, or sale of assets.
- Legal and safety when we believe disclosure is necessary to comply with law or protect the rights, safety, and security of SoLoVision, our users, or others.
- With your direction when you instruct us to share.
We do not sell your personal information in the traditional sense. If applicable law defines "sale" or "sharing" broadly (for example, for targeted advertising), we will honor required opt-out mechanisms.
4. Data Retention
We retain information for as long as needed to provide the Services, fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods can vary depending on the type of data and how it is used.
5. Security
We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
6. Your Choices
- Marketing emails: you can opt out by using the unsubscribe link or contacting us.
- Cookies: your browser settings may allow you to manage cookies; some features may not work if cookies are disabled.
- Account information: where accounts are offered, you may be able to access, update, or delete certain information through your account. Detailed instructions can be found on our User Deletion Instructions page.
7. Children's Privacy
The Services are not directed to children under 13 (or the age defined by applicable law), and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.
8. International Users
If you access the Services from outside the United States, your information may be processed in the United States and other locations where our service providers operate. By using the Services, you understand your information may be transferred to and processed in these jurisdictions.
9. Changes to This Policy
We may update this policy from time to time. We will update the "Last updated" date above, and in some cases we may provide additional notice as required by law.
10. Contact Us
If you have questions about this Privacy Policy, contact us at:
SoLoVision LLC
12322 Prairie Drive
Sterling Heights, MI 48312
contact@solovisionllc.com
App-Specific Privacy Addenda
The following addenda describe data practices specific to our individual applications: